Making a complaint.
We understand that sometimes, despite our best efforts things go wrong and here at Advantis we really value your feedback. Letting us know when you are not happy with our service provides us with the opportunity to put it right as quickly as possible and helps us to improve our service for all our customers.
How to make a complaint.
By telephone: You can call us on 01782 401100 between the hours of 8am – 7pm Monday to Friday or 8:30am-1pm Saturday.
You can send your complaint to the following address
Advantis Credit Ltd – Complaints Department, Minton Hollins Building, Shelton Old Road, Stoke-on-Trent, Staffordshire, ST4 7RY.
You can email your complaint to firstname.lastname@example.org
What happens next?
Once you’ve made a complaint, we’ll send you an acknowledgement within 48 hours to confirm that it has been received, that we’re looking into the complaint and when you can expect to receive a response.
What happens if I am not happy with the response?
We’re sorry if you’re not happy with the response you’ve received. If your account is covered by the Consumer Credit Act (credit card, store cards, loans and insurance accounts) and you wish to take your complaint further, you can refer it to the Financial Ombudsman Service (FOS).